Privacy policy
Gigxomi explains how the web app, mobile app, dashboards, WhatsApp workflows, and marketplace features collect, use, disclose, protect, and manage user data.
This Privacy Policy applies to Gigxomi, the Gigxomi website at https://www.gigxomi.com, the Gigxomi mobile app, and related dashboards, APIs, WhatsApp workflows, marketplace, support, and payment features.
Gigxomi is named in this policy as the developer and service provider. For privacy questions, contact studio@gigxomi.com.
Name, agency or freelancer profile details, email address, WhatsApp or phone number, role, package status, login events, OTP challenge status, and account preferences.
Service listings, portfolios, assignment records, project briefs, chat context, delivery files, review notes, payout and wallet states, task applications, and team permissions.
Messages sent through in-app chat, WhatsApp Business API flows, support requests, internal notes, customer lane messages, manager comments, and notification delivery records.
Files, thumbnails, videos, documents, images, voice notes, and audio recordings that users choose to upload or record. Microphone access is used only when a user starts an audio or voice-note feature.
Package selection, transaction identifiers, payment status, invoices, payout requests, wallet credits, refund or cancellation context, and payment provider references.
Device type, browser, operating system, app version, session cookies, push notification tokens, logs, crash or performance signals, security events, and analytics needed to operate the service.
The mobile app may request permissions such as notifications, microphone, camera, media, and file access. These permissions are used only for app features the user chooses, such as push notifications, recording a voice note, uploading project media, attaching files, or capturing delivery assets.
Gigxomi does not use microphone access to record in the background. Users can disable permissions at any time from their browser or device settings, though some features may stop working.
Gigxomi supports WhatsApp Business API and Meta-connected workflows for OTP delivery, business onboarding, customer chat, and agency operations. When a user sends or receives messages through WhatsApp or a connected Meta service, the relevant message, phone, account, and delivery metadata may be processed by Meta or WhatsApp under their own terms and privacy policies.
Agency-owned WhatsApp numbers are intended to stay tenant-scoped so chats, access tokens, webhook events, and outbound replies route to the correct agency workspace.
We may disclose data to hosting, database, storage, analytics, notification, email, SMS or WhatsApp delivery, payment, fraud prevention, and support vendors that process data for Gigxomi.
When users connect or use Meta, WhatsApp Business, Instagram, YouTube, Firebase, Google Play, payment processors, or similar integrations, relevant data may be shared with those services to complete the action requested by the user.
Agency admins, managers, freelancers, customers, and super admins may see data that is necessary for their role, such as project status, assigned chat lanes, delivery files, masked contact data, or payout context.
We may disclose data if required by law, to protect users or the platform, to investigate misuse, or as part of a merger, acquisition, financing, restructuring, or sale of business assets.
We do not sell personal information, and we do not use customer project data or private chat content for third-party advertising.
We use reasonable administrative, technical, and organizational safeguards, including role-based access, tenant isolation, encrypted transport where supported, session controls, credential protection, audit-oriented logs, and limited operational access. No online service can guarantee absolute security.
We keep data for as long as needed to provide the service, maintain records, prevent fraud, resolve disputes, support legal obligations, and protect platform integrity. Project files, chats, payment records, logs, and support records may have different retention periods. When data is no longer needed, we delete, anonymize, or restrict it where practical.
Gigxomi is a business and creator operations platform. It is not directed to children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child provided personal data, contact us so we can review and remove it where required.
Gigxomi, its infrastructure, and its service providers may process data in India, the United States, and other countries where we or our providers operate. Data protection laws may differ by location, but we take steps to protect data according to this policy.
We may update this Privacy Policy when our product, legal obligations, or data practices change. The updated version will be posted on this page with a new effective date.
Privacy contact: studio@gigxomi.com. You may also contact us through the public contact page or official support channels shown inside the Gigxomi app.
