Gigxomi chat keeps project communication organized. It is built around customer lanes, internal lanes, editor access controls, notifications, and attachments.
Real-time messaging
Chats refresh quickly, support typing indicators, read status, and notifications so teams can respond without losing context.
Controlled communication
Freelancers do not automatically get direct customer access. Direct client chat is unlocked only after admin or manager approval when the project requires it.
Project-based chats
Each important lead or accepted work relationship keeps messages, payment requests, internal notes, and assignments tied to one workspace.
Step-by-step instructions
- 1
Open the chat hub
Use the agency, manager, freelancer, or super-admin chat section depending on your role.
- 2
Choose a thread
Filter by unread, assigned, waiting, agency, or lead status to find the right conversation.
- 3
Use the right lane
Use customer lane for client-visible replies and internal lane for private operations coordination.
- 4
Attach context
Share images, videos, documents, voice notes, payment requests, or internal notes when allowed by the lane.
- 5
Track status
Update lead status, assignment, and payment state from the same conversation context.
Important notes
- Media sharing is allowed only where the current lane and role permit it.
- Support bot handoffs create admin-visible context so humans do not start from zero.
- Project chats remain tied to workflow, not random one-off messages.
FAQs
When does chat unlock for freelancers?
Freelancer chat unlocks after an agency accepts an application or invite, and direct customer-lane access still depends on admin or manager permission.
Can users send files?
Yes, supported lanes can send media and documents. Some freelancer customer-lane replies remain text-only for control and privacy.
Was this helpful?
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The bot can use this article as context, and human handoff sends your question to WhatsApp plus the super-admin chat queue.