Effective Date: January 12, 2026 Platform: Gigxomi.com Operator: Gigxomi (Dewas, Madhya Pradesh, India)

1. Introduction

At Gigxomi.com (“we,” “us,” or “our”), we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our marketplace services.

By creating an account on Gigxomi.com, you consent to the data practices described in this policy.

2. Information We Collect

We collect information to provide our services and prevent fraud. This includes:

2.1 Personal Information:

  • Identity Data: Name, username, and government-issued ID (if required for verification/KYC).
  • Contact Data: Email address, phone number, and billing address.
  • Profile Data: Portfolio images, skills, biography, and profile picture.

2.2 Payment Information:

  • We use third-party payment processors (such as Razorpay, Stripe, or others) to handle financial transactions. We do not store your credit card or bank account numbers on our servers. We only retain transaction IDs and payout details required for the 30% commission calculation and tax reporting.

2.3 Usage & Technical Data:

  • IP address, browser type, device information, and operating system.
  • Login history and activity logs.

2.4 Project Data:

  • Files, videos, scripts, and documents uploaded to the platform for project completion.

3. How We Use Your Information

We use the collected data for the following specific purposes:

  • Service Delivery: To create accounts, facilitate connections between Clients and Service Providers, and process payments.
  • Communication: To send you order updates, security alerts, and support messages.
  • Safety & Security (Crucial): To verify accounts and monitor for fraudulent activity.
  • Legal Compliance: To comply with tax laws and regulations in India.

4. Chat Monitoring & Anti-Fraud Disclosure

Important: To enforce our Terms and Conditions regarding Non-Circumvention (Off-Platform Transactions), you explicitly grant Gigxomi.com the right to use automated systems and manual reviews to monitor messages sent through our internal chat system.

  • What we look for: Patterns indicating the sharing of phone numbers, email addresses, external links, or requests to pay outside the platform.
  • Purpose: This data is used solely to prevent fraud and protect the integrity of our marketplace.

5. Sharing of Information

We do not sell your personal data. We only share information in the following situations:

  • With Service Providers: If you are a Client, your project details are shared with the Freelancer you hire.
  • With Payment Processors: To facilitate transaction processing.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency in India).

6. Data Security

We implement appropriate technical and organizational security measures to protect your data (e.g., SSL encryption, secure servers). However, no electronic transmission over the internet is 100% secure, so we cannot guarantee absolute security.

7. Cookies

We use cookies to:

  • Keep you signed in.
  • Analyze site traffic and performance.
  • Remember your preferences. You can instruct your browser to refuse all cookies, but some parts of our Platform may not function properly without them.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your account (subject to retaining certain data for legal/tax purposes).

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising from privacy matters are subject to the exclusive jurisdiction of the courts in Dewas, Madhya Pradesh.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

  • Email: support@gigxomi.com
  • Address: Gigxomi, Dewas, Madhya Pradesh, India.